Privacy Policy

Last updated 7 September 2026

North Pole Console (“the app”) is developed by Kevin Nealon (“we”, “us”). This policy explains what information the app handles and how. It is written to match, in full, the shorter summary shown inside the app itself.

Our approach

North Pole Console is built to work entirely on your own device. There are no accounts, and we do not operate any server that stores your visits, the children’s names, notes, messages, or your portrait photo. All of that information lives only in the app’s local storage on your phone or tablet, and is removed if you delete the app.

Information you provide

• Your display name and Santa portrait photo, used only to personalise the app
• Visit details you enter or import: children’s names, ages, pronunciations, wishes and notes, any special requirements, a present type, and the booker’s surname or booking reference
• In-app messages you write for the Messages and scheduled-messages features
• Any stories or readings you add to the Christmas Fireside library
• Reindeer you write or add yourself: the wording of a logbook, and any photograph you give a character
• App settings and preferences (sound, haptics, startup mode, and so on)

All of the above is stored locally on your device only. We cannot see it, and it is never uploaded to us or to any third party.

Special requirements

The app lets you record optional notes about what a child’s visit needs — a quieter room, no flashing lights, a little more time — so you can prepare and give that child a better visit.

Depending on what you or a venue chooses to write there, these notes may amount to health or accessibility information, which data protection law treats as a special category requiring extra care. The feature is built so that this never reaches us: like everything else you enter, it is written only to the app’s local storage on your own device, is never uploaded, and cannot be seen by us or by anyone else. It is removed when you delete the child, delete the visit, clear the day’s queue, or delete the app.

The field is optional and free text. We would encourage you to record only what you genuinely need in order to run the visit well, and to clear the day down once you are finished with it.

Importing a booking list from a file

Visit Tools can load a day’s bookings from a CSV or spreadsheet file that you choose. Tapping Import opens your device’s standard file picker, and you select a single file. The app reads and interprets that file entirely on your own device, shows you what it found, and adds anything to your queue only once you confirm.

The file is not uploaded, not copied anywhere off the device, and no part of it is sent to us. The app has no access to your files or documents beyond the one file you choose, each time you choose it.

Where imported information comes from

If you import a booking list, that information will usually have come from a grotto, venue or booking system you work with, and it remains yours to look after. We are not a party to it and never receive it. You stay responsible for handling it in line with whatever you have agreed with the venue and the families, and for removing it once the day is done — “Clear all” in Visit Tools does this in a single step.

Camera and photo library

The app asks for camera or photo library access only when you choose to add or change a photograph in the app: your Santa portrait, or a picture for a reindeer you have added to the herd. The chosen photo is stored locally on your device; we never receive a copy.

Location

If you turn on the Santa Tracker’s “find my town” feature, the app requests your device’s location. This is used once, on-device, to work out the name of your town; the underlying coordinates are then discarded and never stored or transmitted anywhere. You can also set a town manually without granting location access at all.

Analytics

With your permission, on by default and switchable off at any time in Settings → Privacy, the app sends anonymous, aggregate counts of which features and stories are used, to help us understand what to improve. This never includes your visits, children’s names, notes, photographs, messages, the stories or reindeer you write yourself, or your location, and no account or personal profile is built from it. This data is processed by PostHog, hosted in the EU.

Purchases

Subscriptions are billed and managed by Apple’s App Store or Google Play, and processed on our behalf by RevenueCat, a subscription-management platform. RevenueCat receives only the information needed to manage your subscription (such as an anonymous purchase/transaction identifier); it does not receive your visits, names, notes or location. See Apple’s, Google’s and RevenueCat’s own privacy policies for how they each handle this information.

Children’s privacy

North Pole Console is a professional tool intended for adult performers, used to prepare for and present in-person visits with children. It is not directed at children, does not offer accounts, and does not knowingly collect personal information from children. Any child-related detail — a name, age, wish, or a note about what the visit needs — is entered or imported by the adult performer, stored locally on their own device, and is never transmitted to us or anyone else.

Data retention and deletion

Because everything is stored locally, you are always in control: remove a visit, note, message or your portrait at any time within the app, clear a whole day’s visits at once with “Clear all” in Visit Tools, or delete the app entirely to remove all locally stored data. We hold no copy to delete on our end.

Changes to this policy

We may update this policy from time to time; the “Last updated” date above reflects the latest revision. Continued use of the app after a change means you accept the updated policy.

Contact

Questions about this policy can be sent to support@northpoleconsole.com.